Payment & Policies

We allow participants to withdraw from the training and receive a full refund up to the day before a training begins. If a participant withdraws after attending any part of training, they will receive a voucher to attend our training offered at a different time that will work for them as long as this happens within the same year of the withdrawal. The participant will not receive a refund, and we do not give partial completion credit.​ This applies for all reasons a participant would withdraw including illness. The participant is not expected to to disclose their reason for withdrawal. We do not allow participants to transfer hours they've completed with another ICF Accredited organization towards our certification process. Hours with us also cannot be considered for transfer.

​

Because the Mentor Coaching Training is highly interactive and cumulative in nature, attendance at all scheduled group sessions is essential for participants to receive the full benefit of the program. Therefore, this training follows a different attendance policy than our other offerings.

If a participant misses one group session, they are required to schedule a make-up session with the Director, Mallory Sellers. To ensure continuity of learning, participants must also bring an additional recorded coaching session to review during that make-up meeting.

If a participant misses a second group session, they must again complete a make-up session with the Director under the same requirements (including bringing an additional recorded coaching session). In addition, a $150 make-up fee will apply. This fee will be required for each additional missed group session beyond the first.

Please note that this policy applies only to scheduled group training sessions. It does not apply to individual sessions that participants independently schedule with their assigned mentor coach.

​

Teach Out Policy Revision: Part 1: Disruption to a Scheduled Program

In the event that FSCI is unable to deliver a scheduled training cohort or program — due to unforeseen circumstances including but not limited to staff changes, facility issues, or other operational disruptions — enrolled trainees will be notified in writing within 5 business days of the determination. An initial communication will describe the nature of the disruption and the next steps FSCI will take.

Within 30 days of that initial notification, FSCI will provide a written teach-out plan that outlines one or more of the following options:
 

• Completion of the cohort on a revised schedule

• Transfer to an equivalent upcoming cohort

• Alternative instructional arrangements that fulfill remaining program requirements

FSCI's priority is to support each trainee in completing their ICF credential pathway. Where direct completion through FSCI is not immediately feasible, FSCI will make reasonable efforts to facilitate referral to or partnership with another ICF-accredited program.

Part 2: Cessation of Operations

In the unlikely event that FSCI ceases operations entirely, enrolled trainees will be notified in writing within 14 calendar days of the determination. FSCI will simultaneously notify the International Coaching Federation of its change in accreditation status in accordance with ICF requirements.

FSCI will make every effort to support trainees in completing their training before operations conclude. Where full completion is not possible, trainees will be provided with the following:
 

• A prorated refund based on the portion of the program not yet delivered, calculated from the date of written notification

• Written documentation of all completed ICF-required training hours, mentor coaching hours, and competency assessments, in a format suitable for submission to ICF for credentialing purposes

• Information about ICF-accredited programs to which trainees may transfer their completed hours

Record Retention

Training records, attendance records, evaluations, mentor coaching records, and certificates of completion will be retained for a minimum of [X] years following program completion or cessation of operations, consistent with ICF accreditation standards. Records will be made available to trainees upon written request within 30 days of that request.

Note: Confirm the record retention period against current ICF Level 1/Level 2 accreditation standards before finalizing.